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Special and Pre-Orders Policy

Last Update: July 15, 2023

At our store, we offer special orders and pre-order options to provide you with a wider range of choices. We would like to inform you of our policy regarding cancellations for special orders and pre-orders:

  • Special Orders:
    • Special orders are considered final sale and cannot be returned or exchanged.
    • We require a full payment at the time of placing the special order.
    • Once the order is placed, it cannot be canceled or modified.
  • Pre-Orders:
    • For pre-orders, we understand that circumstances may change, and you may need to cancel your order.
    • If you decide to cancel your pre-order, a 50% cancellation fee of the total order value will be charged.
    • The remaining 50% of the order value will be refunded to you.
    • If the Brand of the pre-order cancels production, we will refund you 100%.

We kindly request that you carefully consider your purchase before placing a special order or pre-order. The full payment for special orders and the cancellation fee for pre-orders help us cover costs incurred in processing and securing these orders on your behalf.

If you have any questions or concerns regarding our special orders and pre-order options cancellation policy, please feel free to reach out to our customer service team. We are here to assist you and provide further clarification.

Thank you for your understanding and cooperation. We appreciate your trust in our store and look forward to serving you with exceptional products and services.

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