Special and Pre-Orders Policy

Last Update: January 1, 2025

At our store, we offer special orders and pre-order options to provide you with a wider range of choices. We would like to inform you of our policy regarding ordering, cancellations and more for special orders and pre-orders:

• 1. Paid Orders - Orders that have been fully paid in advance.
  2. Non-Paid Orders - Orders placed without payment upfront; for core products only.
  3. Fulfillment Terms - We aim to fulfill all orders within 7 business days. However, some brands may require up to 14 business days for fulfillment.
  4. Pre-Orders (Seasonal) - Must be paid in advance; Seasonal delivery dates given at the time of order and will follow the above fulfillment timeframe.
  5. Refunds and Exchanges:
     1. Core Products - eligible for refund and exchange within 14 days of pickup.
     2. Seasonal/Special Products and Orders- final sale and not eligible for refund or exchanges. Special product is not apart of our core collection. 
  6. Pickup and Notifications - Clients will be notified via text message when order is ready & in the event of any issues or delays with the order, we will notify you promptly.
  7. Non-Paid Orders - Must be picked up within 72 hours of notification or risk forfeiture.

We kindly request that you carefully consider your purchase before placing a special order or pre-order. The full payment is required upfront for special orders and a cancellation fee is applied to pre-orders.

If you have any questions or concerns regarding special orders and pre-order, or our cancellation policy, please feel free to reach out to our customer service team. We are here to assist you and provide further clarification.

Thank you for your understanding and cooperation. We appreciate your trust in our store and look forward to serving you with exceptional products and services.