Find answers to your most frequent questions
Our comprehensive guide provides detailed answers to all your burning questions about lingerie, from sizing and materials to care and styling tips.
Whether you're a lingerie newbie or a seasoned pro, this resource will help you make informed choices and feel confident in your lingerie decisions.
Products
What types of products do you offer?
We offer a wide range of lingerie products including bras, panties, shapewear, loungewear, sleepwear, hosiery, and more. We also have a selection of accessories such as garters, stockings, and laundry detergent.
What sizes do you carry?
We carry standard bands 32-46, A to JJ. We strive to provide a diverse range of sizes to accommodate different body types. Our lingerie is available in various sizes, ranging from petite to plus-size, with specific size charts provided for each product.
How do I find the right size?
We recommend using our size guide, which includes detailed measurement instructions and charts to help you find the perfect fit. If you need further assistance, our knowledgeable staff can provide guidance and recommendations.
Can I return or exchange a product?
Yes, we accept returns and exchanges within a specified timeframe. Please refer to our "Returns & Exchanges" policy on our website for detailed instructions and any applicable conditions.
Studio Information
Do I need an appointment?
Yes. Appointments are required to ensure you receive dedicated, one-on-one attention. Same day appointments may be available by calling the studio directly. Each appointment accommodates a maximum of two (2) guests, in addition to the fitter, due to our intimate studio space.
Can I shop online and in-store?
Yes, you can shop with us both online and at our studio location. Our studio has limited space, and guest capacity is subject to occupancy; we recommend calling ahead to ensure a sales rep/fitter is available and not assisting another client during your required experience.
What are your store hours?
Our studio core hours are: Friday - Sunday 11 AM to 5 PM. Seasonal hours will be posted via Google and Yelp to accommodate Daylight Savings time.
What payment methods do you accept?
We accept major credit cards, debit cards, and secure online payment options such as PayPal, Zelle, and Apple Pay.
Can I purchase a gift card?
Yes, we offer gift cards that can be purchased online or in-store. They make a perfect gift for any occasion.
Can I contact customer support for further assistance?
Absolutely! Our customer support team is available to answer any additional questions or concerns you may have. You can reach us by email at hello@simonecherie.com or by calling our store, (703) 989-6004.
Are my personal and payment details secure?
Yes, we take the security of your personal and payment information seriously. Our website uses secure encryption technology to protect your data.
Shipping
Shipping Partners
USPS and UPS
How long does shipping take?
Shipping times vary depending on your location. We strive to process and ship orders within one (1) business days. You can find more information about shipping options and estimated delivery times on our website.
Can I track my order?
Yes, once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your package.
Do you offer international shipping?
No, we do not offer international shipping at this time.
Bra Donation Q&A
What is Simone's Closet?
Simone’s Closet is our bra donation program that collects gently used and new bras. Donated bras are distributed to local shelters, community organizations, and recycling centers across the U.S. to support women in need.
How can I donate my bras?
You can bring your gently worn or new bras to our studio. Each donation helps another woman gain confidence with properly fitted, comfortable bras.
What types of bras are accepted?
We accept all sizes and styles, including everyday bras, sports bras, and specialty fits. Please ensure they are gently used, clean, and in good wearable condition.
What happens to the bras I donate?
All donated bras are inspected, sorted, and sent to local shelters, women’s organizations, and textile recyclers. Nothing goes to waste—every donation supports comfort, dignity, and sustainability.
Why should I donate through Simone's Closet?
Simone’s Closet makes it easy to give back while decluttering your lingerie drawer. Your donation helps women in transition and promotes sustainable fashion by keeping textiles out of landfills.