Return and Exchange Policy

 

Thank you for choosing us for your online purchase. We genuinely hope that you are satisfied with your order. We understand that online shopping can differ from the experience in our physical studio. However, if you are unsatisfied with your purchase, we are here to assist you with our return policy.

We gladly accept returns for unworn/unused items in brand new condition if you are not completely satisfied. To be eligible for a return, please ensure that all tags and stickers remain intact. Kindly note that all sale items, lingerie, underwear, and hosiery are considered final sale and cannot be returned or exchanged.

If you wish to initiate a return, it is important to obtain a return authorization (RA) number from us. Please send an email to hello@simonecherie.com within seven (7) days of receiving your order to request your RA number. Once you have received the RA number, it must be clearly written on the outside of the box and on the return shipping documents. Please ensure that the package is shipped within three (3) days of receiving the RA number.

Return Shipment Address:

Simone Chèrie Fine Lingerie - 1073 W BROAD ST, SUITE 212A, FALLS CHURCH, VA 22046

Upon receipt and inspection of the returned item, we will issue you a studio credit or arrange for an exchange, provided that the item meets our return policy criteria. Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a product defect or error on our part.

We strive to process returns promptly, and once your return has been approved, you will be notified via email. The studio credit will be issued in the form of a unique code that can be applied during your next purchase on our website.

If you have any questions or require further assistance regarding our return policy, please do not hesitate to contact us at hello@petitapetitlingerie.com. We are dedicated to ensuring your 

Studio Credit/Exchanges

At our studio, we take great care in thoroughly inspecting all returned items to assess their condition. We want to ensure a fair and transparent process for our customers. After the inspection, you will receive a notification informing you whether your return has been accepted or rejected, accompanied by a reason code for reference.

If your return is accepted, we will issue you a studio credit that never expires. This credit can be applied towards any future purchases on our website.

For exchanges, we are happy to assist you in finding the perfect item. Please note that exchanged items must be of equal or higher value. In the event that the specific item you wish to exchange is no longer available, our team will work with you to order the item or explore suitable alternatives that align with your preferences.

At our studio, we value your satisfaction and aim to provide you with exceptional service throughout the return and exchange process. If you have any further questions or need assistance, please don't hesitate to reach out to our dedicated team.

In-Studio Return Policy

Thank you for choosing our studio for your purchase. We sincerely hope that you are satisfied with your product. Please review our in-studio return and exchange policy, which differs from our online purchases:

• In-studio returns are eligible for exchange or studio credit only. The studio credit issued never expires and can be used towards future purchases.
• Please note that in-studio returns cannot be accepted for lingerie, hosiery, panties, underwear, or any other worn/used items due to hygiene reasons.
• To qualify for an exchange, all items must be returned with their original tags intact and accompanied by proof of purchase.
• Returns must be made within 7 days from the date of purchase. Please ensure that you have the original receipt and proof of purchase sticker with you when returning the item.
• Residents of Hampton Roads, including Norfolk, Chesapeake, Virginia Beach, Suffolk, Hampton, and Williamsburg, have the option to return online purchases directly to the studio.
• For customers who have chosen the "Buy online and pick up" option, the in-studio return policy applies.

We value your satisfaction and strive to provide excellent customer service. If you have any further questions or need assistance with your return or exchange, please do not hesitate to contact our helpful staff.

Questions:

If you have any questions concerning our return policy, please contact us at: (703) 989-6004 or email us at hello@simonecherie.com